Terms and Conditions

GENERAL CONDITIONS OF THE RESERVATION SYSTEM

The general operating conditions of the Opinium booking system are drawn up on the basis of the Consumer Protection Act (ZVPot), the proposal of the Chamber of Commerce and Industry and international codes for e-business and communication.

DEFINITION OF TERMS

Opinium d.o.o. (is the provider)

Contract (referred to as GENERAL TERMS and CONDITIONS online; a document that defines the relationship between the provider and the consumer)

Consumer (hereinafter buyer, client, tenant or user; is a natural/legal person who uses, buys or does business with the website and or the physical representative of the reservation system)

Purchase contract (hereafter order or reservation)

Opinium d.o.o. is a provider of services (consultation booking).

The reservation platform is managed by:

Company: Opinium, d.o.o.

This contract contains all important information about the operation of the platform itself, the reservation process, the relationship between the provider and the consumer, all legal warnings and rights and obligations.

INFORMATION

The provider undertakes to always provide the user with the following information:

information about the company (company name, registered office, tax number, registration number and registration information),
contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
essential reservation specifications,
booking availability,
terms of use,
all prices must be clearly and unambiguously determined, it must be clear whether they already include tax,
method of payment,
the period during which it is still possible to withdraw from the contract; in addition, also about if and how much it costs the customer to return the product.

LEGAL NOTICE

The provider reserves the right to change the general conditions of business at any time, without prior notice. It will inform about changes in a way that the provider deems appropriate, so it is recommended to monitor the website. The general terms and conditions are always available under the general terms and conditions of use of the booking platform.

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the availability of available slots can change so quickly that the provider fails to correct the data on the reservation system. In such a case, the provider will inform the user about the changes in an appropriate way and allow him to withdraw from the reservation.

The provider has the option of withdrawing from the contract with the customer only if an obvious error is found (Article 46 of the OZ). An obvious error is defined as the essential properties of the object and all mistakes which are considered decisive according to the customs of the traffic or according to the intention of the customers and which the provider would not have confirmed or entered into the contract if he had known about them. This also includes obvious pricing errors.

PROTECTION OF PERSONAL DATA

The provider undertakes to keep personal and reservation data confidential. The provider obtains personal data through forms that the user fills in during reservation and payment. With the Personal Data Protection Act (PPA), you are guaranteed that your personal data will not be passed on to an unauthorized third party.

Personal data of users (name, surname, contact telephone number, payer’s address, etc.) are used exclusively for the purposes of reservation and payment (offers, invoices, etc.) and for other communication. After completing the reservation, only the data related to the individual reservation is stored, to which only the provider has access.

The provider manages your personal data for a period of 24 months, but you have the right to request in writing or by telephone the cancellation of the use of personal data for the purpose of direct marketing or the permanent deletion of only these.

The user himself is also responsible for the protection of personal data, namely by ensuring the security of his e-mail address, username and password, as well as the appropriate software (anti-virus) protection of his computer.

METHOD OF PAYMENT

The provider offers the following payment methods:

through PayPal system

The provider issues an invoice on a digital medium (pdf), with detailed costs. The user chooses the payment method in the last step of the order.

The sales contract (order) is stored in electronic form on the provider’s server and sent to the buyer’s e-mail address.

PRICES

All prices in the provider’s reservation platform are in € and include VAT. Prices are valid until order submission and payment.

The purchase contract between the provider and the buyer is concluded at the moment the consumer accepts the General Terms and Conditions of the reservation platform with the obligation to pay. From this moment on, all prices and other conditions are binding for both the provider and the buyer.

CONTRACT WITHDRAWAL

The consumer has the right to withdraw from the contract within 48 hours at the latest before the start of the reservation period, without having to give a reason for his decision.

The provider has the right to return all funds received no later than (14) fourteen days after receiving the notice of withdrawal from the contract.

In case of withdrawal from the contract, fill out the contract withdrawal form and send it to the e-mail address info@opinium.eu. We also offer you the option of calling us at the contact number published on the provider’s page under contacts, and we will help you fill it out.

DISPUTES AND COMPLAINTS

The provider resolves complaints or disputes in the shortest possible time and to the satisfaction of both parties.

You can send your complaint to us by e-mail: info@opinium.eu.

We believe that our customers and followers come first. That’s why we try to resolve all disputes, irregularities and inconveniences immediately and to your advantage.

In the event of a dispute that cannot be resolved out of court, the court is competent to resolve it.

The provider does not recognize any IRPS provider as responsible for resolving a consumer dispute.

COPYRIGHT

The multimedia content that is published and shared on the website www.booking.opinium.eu is the property of Opinium d.o.o. or third parties, therefore any transmission of content from the website is permitted only with the written approval of the owner of the content.